Coronavirus: MTN suspends charges

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Posted by Thomas Goodday on March 27, 2020 — Drop A Comment

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In recognition of the Federal Government’s efforts to curb the spread of the CoronaVirus pandemic (COVID-19), MTN Nigeria has announced the Y’ello Hope Package, a series of measures to support MTN customers and communities.

This is in addition to the measures outlined by the Nigeria Centre for Disease Control (NCDC) to reduce the risks of spreading the

MTN said it is suspending transaction charges on its Cash2Cash service, for four weeks from next Monday. Cash2Cash is the flagship service of Y’ello Digital Financial Services (YDFS), a subsidiary of MTN, which helps Nigerians send and receive money from any part of the country without a bank account.

With easier access to distance payments, customers are able to practise social distancing, which has been identified by the NCDC as a means of reducing the rate of transmission of COVID-19.

MTN, in partnership with NCDC, will also send SMS updates to customers on precautionary measures to take to avoid the virus. Furthermore, the company also substituted its carrier name on customers’ mobile devices for “stay safe”, a message that customers responded that they found reassuring. MTN Customers can dial *223# to locate the closest MoMo Agent to their location and take advantage of the FREE Cash2Cash service.